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Maritime Logistics Community News : November 2009
23 NAVY SUPPLY NEWSLETTER SPRING 2009 With the broadening scope of RAN operations globally, it is becoming increasingly important that a robust network of commercial industry partners be available to deliver timely, high-quality support to these deployments and associated activities. I acknowledge that the audience of this publication is drawn predominantly from the Supply and Logistics branches of the RAN and broader ADF logistics community and as such, may question the role of third parties providing logistic support. From my experience, logistics operations in a commercial environment are not significantly different from those in a military environment. We operate in an industry that competes for quality professionals and face challenges in recruiting the right people to work in difficult and austere environments. We are also required to operate within strict budgets and contrary to some beliefs, not all problems disappear by throwing money at them. We are accountable to Toll Corporate and our shareholders in the same way that individual Ships or Units are accountable to higher headquarters and government and we face the same challenges in developing solutions in a compressed time frame. This article outlines the scope of operations that PDL Toll performs for the ADF, the United Nations and other clients around the world. The article provides an overview of the broader Toll Group in an effort to demonstrate the international approach that my organisation takes towards the provision of a full range of total logistic support. At the risk of being slandered a ‘used car salesmen’ I have also discussed the general benefits that industry partners can offer as well some of the challenges faced in supporting customer requirements. Logistic Support on a Global Scale In 2000 the RAN issued the Standing Offer for Naval Port Agency Services (SONPAS) heralding a new era of cooperation between industry and the ADF. This contract covered the support and provisioning of RAN ships visiting Australian and overseas ports where the RAN does not have permanent support facilities or local ADF support staff. Under this standing offer, PDL Toll has supported RAN vessels from Vladivostok to Vietnam and from Melbourne to Mumbai. This Standing Offer is an excellent example of how PDL Toll approaches international logistic support. To be in a position to respond to the logistic requirements of the RAN, PDL Toll has built and maintains a strong network of local suppliers and reliable agents in each port. These agents are well known to PDL Toll and are used for a range of different tasks in addition to the RAN requirements. As a result each local agent understands our requirements and works to maintain a high level of service for our clients. PDL Toll reviews these arrangements regularly and has established Key Performance Indicators (KPIs) to ensure that performance is measured and rewarded. The combination of local knowledge and a PDL Toll Port Services Coordinator who understands RAN requirements and has been liaising with the ship throughout the planning stage of the visit, provides a strong team waiting on the wharf for the ships arrival. PDL Toll also actively supports ADF Operation ASTUTE in Timor Leste providing comprehensive logistics that include everything from healthcare to helicopters and catering to camp support. Supporting an operation of this scope requires not only a high level of logistic expertise but also a good understanding of the needs of the ADF and a good working relationship. Of note, many RAN Supply Branch personnel have worked within the ADF Joint Contract Management Cell (CMC) located in Dili and have gained first hand experience of our operations and capability. PDL Toll has maintained a permanent presence in Dili since early 2006 and we have developed a robust relationship with both the ADF and a network of local and international suppliers. It is this combination of understanding the needs of the client with the knowledge of the solutions that industry has to offer that creates real value for the ADF. The importance of understanding how the military works and sustaining effective communications means that contractors can develop commercial solutions to meet the emerging and dynamic needs of the ADF. PDL Toll Supporting Defence Internationally The RAN is an internationally recognised organisation with a reputation as an effective and professional force both within our region and around the world. BY IAN MENZIES INDUSTRY SUPPORTING DEFENCE – PDL TOLL PORT SERVICES COORDINATORS MEET HMAS MELBOURNE ON ARRIVAL